Frequently Asked Questions
Products & sizing
Are your products officially licensed?
Yes! Our products are officially licensed. We are committed to offering authentic, exclusive products.
Are your clothes unisex?
Yes. Our clothing is designed to be suitable for all genders. We recommend checking the size guide on each product page before ordering to help you find the best fit.
Where is the size guide?
Our size guide is located on each of our product pages. We recommend checking the size guide on each product page before placing your order.
How do your sizes compare?
We use standard UK unisex sizing for all of our products, but sizing may vary depending on the style of the item. We recommend checking the size guide on each product page before placing your order.
How should I care for my clothing?
Please always check the care label on your items before washing any clothing. We also have care information in the product descriptions online.
Will all items be restocked?
Our products are in demand we can't guarantee that every sold out item will return. You can subscribe to our email list to be notified when items are restocked.
ordering
how do i place an order?
You can place an order via our website
can i change my order?
To request order modifications, contact our customer support team immediately. Once an order enters processing or dispatch, changes cannot be guaranteed.
Can i change my delivery address?
Delivery addresses may be changed if your order has not been dispatched. Contact our support team immediately.
CAN I CANCEL MY ORDER?
If you would like to cancel your order and it has not yet been processed, please contact our customer support team with your order number and cancellation request. Once processed, orders cannot be adjusted.
Can I add something to my order?
No, items cannot be added to an existing order.
Is my order confirmed?
An order confirmation email will be sent out to the email address you provided upon purchase. Be sure to check your spam or junk folder.
Can I order something that's out of stock?
If an item is out of stock, you cannot purchase the item. You can subscribe to our emails for updates when items are back in stock for purchase.
Delivery & DHL
HOW LONG DOES DELIVERY TAKE?
Delivery times vary based on destination. See our shipping page for more details on transit times.
Do you ship internationally?
We ship worldwide where DHL Express is available.
Which courier do you use?
DHL Express: Primary service (pricing specified at checkout)
DHL Standard: Mainland Europe option (pricing specified at checkout)
How do I track my order?
Once your order is dispatched, you can track the status of your parcel through your DHL tracking code.
My tracking hasn't updated - what do I do?
Tracking updates may occasionally be delayed while your parcel is being processed or transported through the DHL network. Check your tracking details on your DHL tracking page, allow 24-48 hours for updates. If there are still no updates, contact our customer support team with your order number, we'll help look into the delay.
My parcel says delivered but I haven't received it
If your DHL tracking shows your order as delivered, but you haven't received it, please follow these steps: Check your delivery location, ask someone nearby, review your tracking details. If you cannot locate your parcel, please contact our customer support team with your order number and DHL tracking number. We'll help investigate the delivery with DHL.
My parcel is delayed
We’re sorry your order hasn't arrived as expected. While DHL Express aims to deliver within its estimated transit times, occasional delays can occur due to customs clearance, operational issues, weather conditions or other unforeseen circumstances.
My parcel arrived damaged
We understand how disappointing this can be, and we’re here to help resolve the issue. Please contact our support team with your order number, photos of the damages, and a brief description of the damage. We’ll review the information and determine the appropriate resolution.
My parcel is missing
We understand how concerning this can be, we’re here to help. Check your tracking information, confirm your delivery details, if your parcel still cannot be located or the tracking information has not updated for several business days, please contact us with your order number and tracking number.
What happens if I miss my delivery?
If you're unavailable when DHL attempts delivery, don’t worry. DHL may provide delivery instructions or options to rearrange delivery, depending on your location and shipment. Check your tracking information, look for delivery notification, arrange another delivery if available.
RETURNS & REFUNDS
What is your returns policy?
We want you to be happy with your purchase, if for any reason you are not, you have 14 days from the date of delivery to return your items for a full refund.
Can i exchange an item?
We do not offer direct exchanges, however, if you'd like a different item, size, or option, you can return your original purchase in accordance with our Refund and Returns Policy.
What if I ordered the wrong size?
Although we don't offer direct exchanges, you may be able to return your item in accordance with our Refund and Returns Policy. Make sure your item meets the applicable return conditions. Once you've identified the size you need, you can place a new order for the correct size.
What if my item is faulty?
We're sorry to hear your item may be faulty. We take our product quality seriously and want to help resolve the issue as quickly as possible. Contact our customer support team with your order number with photos and description of the fault. Our team will review your request and explain the next steps.
What if I received the wrong item?
In the unlikely event you receive the incorrect item, contact our customer support team, provide your order number, photos of the item you received and your packing slip. We will arrange an appropriate resolution in accordance with our policies.
Who pays return postage?
For eligible returns, customers are responsible for the return postage of their items. See our Returns and Refunds Page for more details.
How long does a refund take?
Once your return has been received and approved, we’ll process your refund in accordance with our Refund and Returns policy. After the refund has been processed, it may take an additional 5-10 business days for the funds to appear back in your account.
Are personalised jerseys returnable?
Personalised jerseys are made specifically for you, for this reason, we do not accept returns for personalised items. We only accept returns due to errors on the name, number or damages of personalised jerseys.
JERSEY PERSONALISATION
Can i add a player's name and number?
Yes! You can customize your jersey with any player's name and number of your choice.
Can I add my own name and number?
Yes! Add your own name and preferred number to create a jersey that's uniquely yours.
How many characters can I use?
You can use up to 10 characters for your custom name, and up to two numbers.
Can I change the personalisation after ordering?
Personalisation changes may be possible if your order has not been processed. Please contact our customer service team as soon as possible.
Can personalised jerseys be returned?
Personalised jerseys cannot be returned unless they arrive faulty or damaged.
How can i care for my personalised jersey?
Wash the jersey inside out on a cold wash to protect the vinyl name and number.
PAYMENTS
What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, American Express, UnionPay, and Elo.
What currencies do you accept?
We currently offer prices in Great British Pounds (£) and Euros (€). Your total will be converted to your local currency at checkout.
Is VAT included?
Yes, all displayed prices include VAT where applicable.
Why has my bank charged me a different amount?
mount to differ from your order total. Please check with your bank for details.
Can I use Paypal/Klarna/Apple Pay/etc.
We offer Google Pay, PayPal, and ShopPay.
Customs & Interntional orders
Do I need to pay Duties and Taxes?
For UK and EU orders, VAT and duties are already paid and displayed at checkout. For non-UK orders, import duties and taxes will be displayed checkout, based on the value of the order and the destination country/location. It is your responsibility for paying these charges.
What currencies do you accept?
We currently offer prices in Great British Pounds (£) and Euros (€). Your total will be converted to your local currency at checkout.
Is VAT included?
Yes, all displayed prices include VAT where applicable.
Why has my bank charged me a different amount?
mount to differ from your order total. Please check with your bank for details.
Can I use Paypal/Klarna/Apple Pay/etc.
We offer Google Pay, PayPal, and ShopPay.